In this episode breakdown, I look at how Scott Sibella, just months into his role as COO of MGM Grand, went undercover to deal cards, man the front desk, & sell casino rewards—badly. From calm leaders like Eddie to customer service pros like Angelina, the crew showed what real frontline excellence looks like. But years later, a federal guilty plea flipped the script. From secondhand smoke to accountability dodges, this one took a turn.

In this episode breakdown, I look at how Dave Rife, a fourth-generation White Castle leader, showed up with humility, learned from the crew, & turned personal heartbreak into a powerful mission for mental health advocacy. From warehouse chaos to late-night drive-thrus, here’s what real leadership looks like.

From mismatched coffee orders to life-changing mentorship moments, this episode of Undercover Boss with 7-Eleven’s Joe DePinto is filled with small choices that say a lot. Here’s why his leadership style stood out — and what it reminded me about what it means to truly lead with heart.

Shirtless boat rides, jet planes, and a whole lot of questionable leadership — this episode of Undercover Boss was a wild one. Here’s what I learned from Hooters CEO Coby Brooks, and the employees who completely stole the show.

The very first episode of Undercover Boss hit way harder than I expected. Between a CEO picking up trash and a dialysis patient firing him on the spot, I walked away with one big takeaway — leadership isn’t about titles. It’s about how you treat people. Here’s what stuck with me.

Three months into unemployment, I found unexpected inspiration in the most random place — reality TV. Undercover Boss reminded me what real leadership looks like, and it sparked a project I didn’t know I needed.